Support
Welcome to ZEXO Support
We're here to help you with ZEXO.
Account & Login
Create an account with your email, set a unique username, and sign in from any device. If you forget your password, use the reset-password link on the sign-in screen. Keep your credentials private — you are responsible for activity from your account.
Messaging & Voice Messages
Send text, photos, videos and voice notes in private and group chats. Press and hold the microphone to record a voice message, then release to send. You can only message people who have accepted your friend request. Long messages wrap automatically and remain inside the bubble.
Voice & Video Calls
Start a voice or video call from any accepted-friend chat. Calls flow peer-to-peer over WebRTC with DTLS-SRTP encryption; a relay is used only when a direct path isn't possible. Call content is never stored. You can mute, disable video, or switch cameras mid-call.
Status & Stories
Share photos and short videos as Stories that disappear after 24 hours. Control who can view your stories from Story Settings. Reactions and replies go straight to your chat with the viewer.
Notifications
ZEXO sends notifications for messages, calls, friend requests and stories. Tap a notification to open the exact chat or call. Adjust sounds and types in Settings → Notifications. Install ZEXO to your Home Screen for the best background delivery.
Privacy & Safety
Your data is encrypted in transit and at rest. Presence and profile photos are visible only to confirmed friends. You can block users from their profile or from a chat. Read our full Privacy Policy below for details on what we collect and how we protect it.
Report a Problem
If something isn't working or someone is misusing ZEXO, contact us with a description of the issue and the username involved. We review reports and take action including disabling accounts that break our Terms.
zexo.support.app@gmail.comAccount Deletion
You can request permanent deletion of your ZEXO account and associated data at any time. Send an email from your account's address to the support address below with the subject "Delete my ZEXO account". We will erase your profile, messages, contacts, call history and notification data. You can also export your data first from Settings → Account, or delete your account directly in-app from Settings → Account → Delete account.
zexo.support.app@gmail.comContact Support
For anything else, email us and we'll help as soon as we can.
zexo.support.app@gmail.com© 2026 ZEXO. All rights reserved.
